Services
UMAB Workshops Powered by Hy'N'Hancement Consulting
This program is considered to be essential to the human service industry when dealing with aggressive and/or violent persons in need. It introduces the participants to understanding the functionalities of a person's behaviour and how to identify vital signs of an impending crisis and manage it safely and effectively. If the situation becomes physical, participants are taught the concepts of self-protection, disengagement skills, and the principles of using physical intervention on a continuum in various direct care service settings. This program is structured to incorporate both theoretical and experiential learning components. An understanding is provided of the legislative policies and procedures regarding the use of behaviour management intervention strategies required for frontline workers to be effective and successful in managing the behaviour of persons in need.
What can this program offer?
- The approach is one of the least intrusive and least restrictive strategies.
- Trauma-informed approach
- Consistent and safe application of behavioural interventions in a continuum.
- Development of strategies for agency protocols.
- Identify support within the agency's framework.
- Self-examination of own skills.
- Team strategies with environmental considerations.
- Communication skills
- Consultation and support mechanism for agencies and trainers under this program.
- UMAB programs are designed to meet each agency's identified needs
- UMAB is a certified course that is carded for both the Orientation and Continuing Education programs (ongoing review process)
- UMAB offers a certified trainer program (ongoing review process)
- UMAB offers customized training to fit your organization's internal needs (we have created tailored training with modified hours to fit within an agency's means)
Program Formats:
The “Orientation” training is either 2 or 3 days in length, based on the needs of the requesting agency. Successful completion of this competencey based crisis intervention system training would lead to U.M.A.B. certifcation. The certificate is valid for one year, and the expiration date is indicated on the card. If the participant only completes the 2-day course without any physical interventions, it will be noted in the write-up under the staff's name on the card/certificate.
The “Continuing Education” training is either 1 day in length (without containments) or 2 Days in length (with containments), based on what the participant received training for in the year prior. If the participant only completes the 1-day course without any physical interventions, it will be stated in the write-up under the staff's name on the card/certificate.
The UMAB “Train the Trainer Program” is a 5–day course. The agencies and participants who partake in this model of training will have to complete a written exam, a verbal presentation, and a demonstration of the physical techniques. Once they complete the 5-Day Train the Trainer Model, they will receive a certificate (annually, they will receive a seal with the current year). Agencies that have UMAB Trainers onsite complete a bi-annual recertification training with one of the Level 2 UMAB Instructors.
UMAB is currently/ has been utilized in the following environments:
- Children’s and Youth Residences
- Children’s and Youth Treatment Residences
- Foster Homes
- Treatment Foster Homes
- Early Childhood Centres
- Before and After Care Program
- Transitional Housing
- Secure Treatment
- Secure Custody and Detention (Privatized)
- Youth Justice (Direct Operated)
- Youth Shelters
- Family Shelters
- Day Treatment Programs
- Children's Aid Societies (child welfare)
- Schools (Elementary and Secondary)
- Section Classrooms
- Addictions Programs / Supervision Injection Services
- Day Treatment Programs
- Security
- Customs and Immigration
- Police Departments and Specialized Extraction Teams
- Adult Developmental Services
Program provided by Hy'N'Hancement Consulting Inc.
CARF Certification Consulting
Robert has been a Trainer for U.M.A.B. for over 25 years and has trained thousands of staff members and front line workers during this time. Robert is also an Individual and Family Therapist with more than 25 years of experience under the clinical supervision of a Registered Clinical Psychologist. In addition, he has extensive management experience in residential treatment and day treatment services for children.
Robert has 20 years of experience as an accreditation surveyor for Child & Youth Service Programs through CARF Canada (Commission for the Accreditation of Rehabilitation Facilities). Robert also has extensive expertise in program development, development of outcome measures, and program evaluation systems.
FAQS
Get In Touch
Is U.M.A.B. only a physical restraint training?
U.M.A.B. (Understanding and Managing Aggressive Behaviour) is not solely a restraint training program. While it does teach safe and appropriate physical intervention techniques, its primary focus is on prevention, de-escalation, and the safe management
of aggressive behaviour. Physical intervention skills, including restraint or containment, are considered a last resort and is only taught within the context of ensuring safety for all involved.
What is in U.M.A.B. Training?
U.M.A.B. Training consists of a combination of theoretical and practical components. Topics typically include understanding the causes of aggressive behaviour, prevention strategies, verbal and non-verbal de-escalation techniques, risk assessment, understanding your client, crisis intervention skills, and safe physical intervention methods. The training emphasizes the importance of empathy, communication, and professionalism when working with individuals exhibiting challenging behaviours.
How long has U.M.A.B. been around?
U.M.A.B. has been in use for several decades. It was developed in Canada by Hy'N'Hancment Consulting Inc. by Joseph Hyland in 1999 and has evolved over the years based on best practices and new research in behavioural management, mental health, and safety protocols. The program has a longstanding reputation for providing effective, evidence-informed training in a variety of settings.
What population is U.M.A.B. designed to service?
U.M.A.B. is designed to service professionals who work with individuals who may exhibit aggressive or challenging behaviours. This includes staff in schools, live-in programs, group homes, hospitals, mental health facilities, and other community support environments. The training is adaptable to children, youth, and adults, ensuring that it meets the needs of diverse populations and settings.
How long does a U.M.A.B. Certificate last for?
A U.M.A.B. Certificate is valid one year from the completion of the course.
How many days is the UMAB Training?
"Orientation Program" to UMAB is the initial course a person must take to obtain a UMAB certificate. The courses can be either two (no physical containments) or three (with physical containment) days in length.
“Continuing Education Program” is the recertification course that must be completed before the date of expiry on the person's current UMAB Certificate. The course would be either one day (if you completed the 2-day UMAB Orientation) or two days (if you completed the 3-day UMAB Orientation days in length.
How does an Agency arrange a U.M.A.B. Training?
Agencies can connect with us via email or phone.
How many days is the U.M.A.B. Training?
"Orientation Program" to U.M.A.B. is the initial course a person must take to obtain a U.M.A.B. certificate the courses can be either two (no physical containments) or three (with physical containment) days in length.
“Continuing Education Program” is the recertification course that must be completed before the date of expiry on the person's current U.M.A.B. Certificate. The course would be either one day (if you completed the 2-day U.M.A.B. Orientation) or two days (if you completed the 3-day U.M.A.B. Orientation days in length.
Is U.M.A.B. training available online?
Yes, many providers now offer U.M.A.B. training online—only for the theoretical component. The physical components must be taught in-person.
Can I get fully certified in UMAB through an online course?
No, Online courses only cover theory - we offer a certificate for just the theory component. The certificate will identify the training you received. Majority of oganizations complete the verbal training live-online and complete the practical based on legislation and orgnaizational Policy and Proceedures which may inclued self-protection, disengagement skills with physical containments (physical restraints) in-person.
